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Shipping Policy
We are happy to offer all our customers Free Shipping! Orders received before 1:00PM EST will ship the same day however, our goal is to have all orders shipped within 48 hours of receipt. If we cannot ship your order within that time frame we will notify you of the expected ship date. Orders are shipped by Ground service or least expensive method as determined by Cheap Thermal Paper. You also have the option of making arrangements with our customer service team to pick up your order from our warehouse or use your own shipping company. Changes to our shipping rates may occur without notice.
Certain ship to provinces may not qualify for the Free Shipping...additional fees may apply. Please verify the shipping cost at checkout.

FREIGHT LINE "LTL" (less than truckload) SHIPPING
Extremely heavy/large orders that cannot ship via standard ground service, will ship via LTL truck service. Please allow extra days for delivery based on the availability of carriers. All LTL shipments that are Dock-to-Dock will not incur any additional charges beyond the flat rate fee. Lift-gate service and/or residential deliveries will be subject to additional shipping charges. We will contact you to confirm the LTL delivery method you require before shipping your order. Customers are responsible for any extra charges incurred for any extra services. In addition, customers are responsible for additional charges incurred due to missed delivery appointments or re-deliveries.



Return / Refund Policy
Any cancellation or return must be approved by
Cheap Thermal Paper (in its discretion), be accompanied by proof of purchase, and may be subject to restocking and other charges. Any returns due to shipping errors, damage or loss must be reported to Cheap Thermal Paper immediately. For returns not related to damage or loss during shipping, Product must be returned within 30 days of shipment at customers expense and be in original package and in resalable condition. Any approved refund will be made using your original payment method. Cheap Thermal Paper reserves the right to refuse any returned items without our prior authorization. Some exceptions may apply.
Please call customer service at
1-800-457-10521-800-457-1052 FREE or email us at sales@cheapthermalpaper.com for more information on returning an item.